If you are having any kind of problem with FootTrack please let us know so that we can help you work around it or provide a fix if needed. Please specify if you are using an Intel or PowerPC based Mac and also include the version of Mac OS you are using.
If you want to suggest features for a future version please don't hesitate to let us know too.
All support is currently done via email.
Before you contact us you might want to check out our FAQ (Frequently Asked Questions) or Top Issues below.
There's now a FootTrack Users mailing list. You can use this list for anything FootTrack related including suggesting future features and/or discussing the current release. Unfortunately because the list has been spammed you will need to be approved before joining. That just stops spammers from joining only to post junk no one wants to see.
[June 20, 2008] Capturing problem using QT 7.5. A number of customers have emailed to say that after installing QuickTime 7.5 they were no longer able to capture from their video camera. It is being investigated and hopefully a solution will be found quickly.
[July 6, 2005] Capturing problem using QT 7. A number of customers have emailed to say that after installing QuickTime 7.0.1-7.0.4 they were no longer able to capture from their video camera. This issue affected all video editors and not just capturing within FootTrack. The suggestion that seemed to work the best was to delete and then reinstall the latest version of QuickTime again. Here's an apple tech. document that will help.
No Issues currently.
Here is where you might find information pertaining to FootTrack that may affect a large part of our users. An example would be a new release of Mac OS X or QuickTime where FootTrack is affected adversely.