If you are having any kind of problem with FootTrack please let us know so that we can help you work around it or provide a fix if needed. Please specify if you are using an Intel or PowerPC based Mac and also include the version of Mac OS you are using.

If you want to suggest features for a future version please don't hesitate to let us know too.

All support is currently done via email.

Before you contact us you might want to check out our FAQ (Frequently Asked Questions) or Top Issues below.

There's now a FootTrack Users mailing list. You can use this list for anything FootTrack related including suggesting future features and/or discussing the current release. Unfortunately because the list has been spammed you will need to be approved before joining. That just stops spammers from joining only to post junk no one wants to see.

[June 20, 2008] Capturing problem using QT 7.5. A number of customers have emailed to say that after installing QuickTime 7.5 they were no longer able to capture from their video camera. It is being investigated and hopefully a solution will be found quickly.

[July 6, 2005] Capturing problem using QT 7. A number of customers have emailed to say that after installing QuickTime 7.0.1-7.0.4 they were no longer able to capture from their video camera. This issue affected all video editors and not just capturing within FootTrack. The suggestion that seemed to work the best was to delete and then reinstall the latest version of QuickTime again. Here's an apple tech. document that will help.

No Issues currently.

Here is where you might find information pertaining to FootTrack that may affect a large part of our users. An example would be a new release of Mac OS X or QuickTime where FootTrack is affected adversely.

Prompt Support! support@foottrack.com
What would you like to see in the next version of FootTrack? Tell us.
Check out FootTrack's help files after downloading.
Looking for a great way to archive your video to DVD and still have it cataloged and available when you want to create a movie? Check out this great new tip from one of our customers.
If you have a question it may already be answered in our frequently asked questions.
If you like FootTrack please tell others. Versiontracker and MacUpdate have reviews for FootTrack. If you have any problems with it please let us know.
If you aren't familiar with FootTrack check out the tour.
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Mac OS X, QuickTime, iPhoto and iMovie are copyright Apple Computer
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